How digital technology is helping drive airport growth: Key takeaways from our industry event

The aviation industry is facing an unprecedented challenge: a 33% increase in air travel demand over the next two decades. Building more runways, such as has been seen in recent press coverage it one element of meeting this demand. But harnessing smarter, scalable technology? That’s the future.

At our recent event saw senior airport executives from London Luton Airport and Birmingham Airport come together to explore how digital transformation is reshaping airport experiences for the customer. From operational efficiencies to passenger experience, the conversations were dynamic, insightful, and most importantly, actionable.

Top insights from the event

1. The digital passenger journey is no longer optional

Airports must move beyond fragmented digital experiences. Leaders from Birmingham Airport and London Luton Airport shared how real-time data, AI-driven personalization, and seamless integrations are redefining passenger engagement. The goal? A frictionless journey from curb to gate.

2. Accessibility isn’t just about compliance - It’s a competitive advantage

Creating an inclusive travel experience isn’t just about meeting regulations; it’s about enhancing efficiency and satisfaction. Our speakers emphasized how digital solutions can improve wayfinding, reduce processing times, and create a stress-free experience for all travellers.

3. AI and automation are reshaping airport operations

Predictive maintenance, AI-driven resource allocation, and smarter data usage are transforming efficiency. Whether it’s reducing aircraft turnaround times or optimizing passenger flow, AI is already proving to be a game-changer.

4. Digital revenue streams are the future

With increased passenger volume comes increased commercial potential. The discussion on airport e-commerce and digital platforms highlighted how airports can unlock new income streams beyond traditional revenue streams.

5. Future-proofing: The technologies set to define the next decade

From biometric security to autonomous ground handling, our panel explored the innovations that will keep airports ahead of the curve. The consensus? Airports must invest now to avoid playing catch-up later.

What’s Next?

This event was just the beginning of an ongoing conversation about the future of technological innovation in the airport sector. As demand soars, the need for innovative, scalable solutions has never been greater. Whether it’s AI-driven efficiencies, passenger-centric digital experiences, or new revenue opportunities, the message is clear: the future of air travel is digital.

If you missed the event but want to catch up on it then you can view the recording here:

You can find out more and sign up to other upcoming events buy visiting our dedicated aviation page here.

Want to continue the conversation? Let’s talk about how technology can power the future of your airport.